What You'll Learn?
- The customer journey that begins at checkout — why post-purchase engagement is crucial for D2C brands
- The metrics to track and improve in the post-purchase phase
- Reducing WISMO is key to pushing up your net promoter score
- Why automating the post-purchase engagement cycle is integral to your D2C brand’s success
- The D2C secret no one will tell you — easier refunds drive more repeat purchases and create brand loyalty
