What You'll Learn?
- Understanding customer journeys and experience, post checkout; factors that matter
- Challenges around payments; In focus: optimisation & corrective measures
- Role of data & enablers in customer satisfaction; avoiding anomalies with proactive insights
- Innovations in the payments ecosystem for D2Cs to scale up, use cases & impact
- What to expect during the festive season; common issues & solutions
- Scalable, sustainable strategies to foolproof your venture; expectations from your vendors
